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FAQ

1. Once I purchase a phone card, how do I use it?
Upon purchasing a phone card from us, you will receive an email message providing you with a toll-free access number, PIN number and a customer service number. Simply, call the toll-free access number, enter your PIN and then dial the phone number of the person you are calling. If you are a new customer, you may be called by our customer support team to verify your order.
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2. Why must you call to verify my order?
At our site, confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security. All fraudulent orders are reported to the appropriate authorities.
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3. How do you keep your rates so low?
We has its own proprietary global network, which enables us to get the lowest rates and best connection quality to anywhere in the world.
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4. How do I determine which card is right for me?
We offer calling cards to all countries. To determine which card is right for you, select the country you will be calling from and the destination to which you will be calling. Connection fee cards usually offer lower rates, but charge you a connection fee every time you call. These cards offer more minutes and are better for longer conversations. Opting for a no connection fee card is usually a better choice for shorter, more frequent phone calls to a certain destination. If you are calling to cellular phones then choose a card which denotes that it is specifically for calling cellular phones. Also, note that some of our cards offer discounted rates to certain major cities within a country.
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5. What are the acceptable payment methods ?
We accepts all major credit cards including MasterCard, Visa, Discover and American Express.
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6. Can I use your phone cards anywhere?
We offer products that allow you to call to any country in the world from any phone in the United States and Canada. We also offers cards for calling from abroad to the U.S and select other countries. Our phone cards work with virtually all cellular networks and payphones. Please note that some hotels and conference centers charge high rates to use phone lines, regardless of the calling card rate.
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7. Why are the rates different when calling a cell phone?
In most international countries, a surcharge is applied when calling to cellular phones. This additional charge results in rate increases.
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8. Is my online transaction secure?
Yes. All online transactions at us are handled with the industry standard 56-bit SSL encryption. This ensures that your credit card information is kept confidential and your order remains secure.
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9. When will my phone card expire?
The expiration dates on our phone cards vary. Please check the detail page of the specific phone card you purchased for more information.
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